All Collections
ConvertKit Commerce: Overview + FAQs
ConvertKit Commerce: Overview + FAQs

How to use ConvertKit to sell digital products! Answers to your frequently asked questions, info on upcoming features, and more.

Updated over a week ago

Sell your digital products directly within ConvertKit!

As with every part of our product, ConvertKit Commerce was built with creators in mind, and is directly in line with our mission to help you earn a living online.

How it works

You can sell your digital products directly through your existing ConvertKit account. That's right — an e-commerce integration is no longer a requirement to start (or continue) making sales of your digital products!

💰 NOTE: Our existing e-commerce integrations are still available, and will continue to function the same way they always have.

The only cost of this feature is the industry-standard 3.5% + $0.30 processing fee per transaction. Better yet, you don't even need to be on one of our paid plans to use it.

All Commerce features are available to both our paid and free plan users.

All you need to do is set up payments and create a product to start selling. Cha-ching!

DISCLAIMER: This article is neither financial advice nor tax advice. We recommend that you speak to your tax advisor with any questions or concerns about planning for your taxes.


The Basics

In which countries is this feature available?

Currently, the following countries are supported: United States, Canada, Australia, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Support for other countries is coming soon! We'll keep this updated as this feature progresses.

I received my invite, but I don’t see the commerce features in my account yet.

Please reach out to us and we’ll sort that out for you!

Is there more commerce information in the community?

Of course! You can visit this topic link to discover how other creators are using commerce to fuel their dreams.

What does this change mean for the e-commerce platforms that I already integrated with ConvertKit?

Our existing e-commerce integrations are not going anywhere! There's absolutely no requirement to use our commerce feature simply because you're a ConvertKit user. (Of course, we think it's pretty great.)

I'm excited, but I don't know what to sell!

We're excited too! 🎉 You can sell anything that can be delivered as a digital download. Here are some ideas to get the creative juices flowing:

  • E-books

  • Courses

  • Sponsorships

  • Music

  • Presets

  • Exclusive newsletter

...that's just the tip of the iceberg. There are options for every niche, and we can't wait to see what you come up with. Check out our Tradecraft article on The Many Faces of Online Products for more ideas!

How do I get started?

First check out our guide on setting up payments, and then create a product to start selling.

Fees & Sales:

There really aren't any hidden fees?

There really aren't! The 3.5% + $0.30 processing fee per transaction is the only cost to you for this feature. (And since it's a processing fee, it'll only kick in once you actually make your first sale!)

How do ConvertKit Commerce fees compare to other platforms?

ConvertKit Commerce fees are very comparable to some of our competitors in this space. That being said, we are building a platform for creators. As such, we are not attempting to (nor claiming to) compete against the transaction fees offered by banks or other financial institutions. Comparisons should be drawn between other platforms in the creator space and balanced against factors like feature set and ease-of-use.

What currencies are supported?

The following currencies are now supported:

  • USD · US Dollar

  • EUR · Euro

  • GBP · Pound Sterling

  • CAD · Canadian Dollar

  • AUD · Australian Dollar

  • NZD · New Zealand Dollar

Because of the exchange rates in different currencies, fees will vary.

Here are the fees per currency:

  • USD · US Dollar · 3.5% + $0.30

  • GBP · Pound Sterling · 3.5% + £0.20

  • EUR · Euro · 3.5% + 0.25€

  • CAD · Canadian Dollar · 3.5% + $0.30

  • AUD · Australian Dollar · 3.5% + $0.30

  • NZD · New Zealand Dollar · 3.5% + $0.30

As the seller, you will be paid out in the currency of your bank account. Find out more about currencies here!

Do I need a Stripe account for this?

Nope! As a ConvertKit Commerce user, everything you need will be configurable from directly within your ConvertKit account.

All you need to start selling is seamlessly integrated into ConvertKit. You won't need to set up anything separately via Stripe, nor will there be any hidden fees as as result.

Like many other e-commerce systems, Stripe powers a lot of this feature under-the-hood. This is because they're a world-class leader for payment processing and fraud prevention, and we want our creators to directly benefit from that expertise.

💰 NOTE: Stripe is the only payment platform supported at this time.

What about taxes?

Currently we do not have a way to charge taxes on products, but will be in the future. We are specifically working on further tax support, like Canada QST and US sales tax. If you're ever curious about what's currently being worked on, you can visit our product roadmap.

Can ConvertKit Commerce help me calculate VAT (Value-Added Tax)?

Yes, we can! We recently developed the feature to make calculating VAT easy. You may find the following articles to be helpful:

When do payouts occur?

Payouts to trusted creators will go out every Friday. That said, your very first payout will take a bit longer due to processing — typically you’ll receive it 7-14 days after your first successful sale, with subsequent payments occurring weekly thereafter.

Setting Up Your Product:

Can I charge on a subscription basis?

Yes! Check out our tutorial on setting up a paid newsletter for more details (it applies to other types of subscription-based products, too).

Can I offer discounts?

Yes! You can easily apply discount codes to your ConvertKit Commerce products. We show you how here.

Are physical products supported?

Not yet. Only digital products are supported at this time.

You are able to sell whatever you'd like, but ConvertKit Commerce will only handle products of the digital sort for now. If you choose to sell something else, like a workshop, you'll be responsible for that offering.

Are product bundles supported?

No, product bundles are not supported at this time, though this is something we're working on for the future.

Can I upsell customers who are purchasing one of my products?

Yes, you can feature up to two upsells on your products' checkout pages. This is a great way to offer more value to your customers and to increase revenue for someone who has already made the decision to buy. You can read more about our upsells feature here.

How can I sell access to my product via a link instead of a product file?

There are two ways to do this:

  1. On paid plans: Set up an automation with entry node as purchase. Then set up a sequence with an email that contains the link. Once customers purchase, they will be set an email with the link.

  2. On paid and free plans: Use a broadcast to email all customers who have purchased.

What file types are supported for the product image?

We support static image files (such as JPG or PNG) for product images.

Can the download button in the receipt be changed?

The color of the button cannot be changed at this time. You can add additional messaging in the receipt email, but for now it's not possible to change "Download" as the text.

I'm not using a downloadable file, but the receipt preview shows a 'Download' button in the receipt. How can I remove that?

This button will not show on receipts if you have not uploaded a file to your product's settings page.

Can the Built with ConvertKit badge be removed?

If you have a paid account, you have the option to remove the ConvertKit badge. If you are a free user, this cannot be removed.

How can I test a product sale?

You can make a test purchase two ways:

  1. Complete the purchase like usual, and then issue a refund. Note that there are still processing fees associated with a fully refunded purchase.

  2. Use a 100% discount! Create a discount code and use the link to ‘purchase’ your product for $0. You will still need to enter a credit card, but won’t be charged.

How do I delete a product?

If you no longer want to sell a product, you have two options:

  1. Put the product in 'draft' mode. This prevents anyone new from purchasing it, but ongoing subscriptions will still be charged. To do this, click the red 'Publish' button, then look for the 'Unpublish Product' button toward the bottom of the modal that pops up.

  2. Delete the product. This removes the product entirely and stops all subscription billing. From the your products page, click on the 3 dots next to the product name and delete it:

Customer Information:

Will I be notified when a product is purchased?

Yes, you will. You can adjust all of your account notifications in the 'account settings' page. You can read the following article for a more detailed overview of notifications.

If a customer forwards a receipt, will the download link still work?

Yes. The download link may be used multiple times and by anyone who has the link.

There was a typo in my customer's email address. Can the receipt be resent?

Yes! You can navigate to the subscriber's profile and click the purchases tab.

What about refunds?

Full refunds are supported right now, with partial refunds coming down the road. Here's how to process a refund.

What does 'incomplete' or 'expired' mean?

If a purchase is labeled as incomplete or expired, that means that the purchase did not go through and the customer was not charged. The purchaser should generally try to purchase again.

Features coming soon

The following is a list of commonly asked-about features that we'll be adding at a later date:

  • Affiliate tracking

  • Further Tax support, like Canada QST and US sales tax

  • Partial refunds (full refunds are supported)

Please check back soon because there's more coming to ConvertKit Commerce!

Did this answer your question?