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Genesis Enews: Troubleshooting
Genesis Enews: Troubleshooting

Troubleshooting tips for your Genesis Enews Form

Updated over a week ago

If you have a Genesis Enews Form integrated with a ConvertKit Form and it's not passing the data over, it could be due to the following reasons:

The field names entered or the Form action URL are incorrect

These are case sensitive and must be an exact match in formatting. We've written a help guide specifically for this issue here

Under the Form settings (new Forms only), the recaptcha option is enabled

Recaptcha only works if you embed the ConvertKit Form directly. When using a third party integration like this one, it will only break the integration. Since it won't work unless the ConvertKit Form is directly embedded, you'll want to double check this option and deselect it.

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