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How to determine the status of a Broadcast
How to determine the status of a Broadcast

Understand the status you're seeing for your Broadcast, and some frequently asked questions.

Updated over a week ago

Did my Broadcast actually send? Is my Broadcast stuck? If you’re asking yourself these questions, here’s how to find out.

At the top of the Broadcasts page, you’ll see a few different statuses. Each one indicates a different state your Broadcasts can be in.

What each status means


These are Broadcasts that have not been sent and/or published to the web.


These are Broadcasts currently being sent.

NOTE: Broadcasts send very quickly most of the time. So, you may not see the Processing status unless:


These are Broadcasts scheduled for a later send time.


These are Broadcasts that have previously been sent and/or published to the web.


Why is my Broadcast still processing?

When you send your Broadcast, it enters a queue. Depending on how many other ConvertKit users are sending messages, and how messages are being sent, Broadcasts can take some time to process.

Give your Broadcast a little time to get through the queue. If you see your Broadcast is queued or processing, please do not create a duplicate to send instead. Your Broadcast will be sent, and so will any duplicates. (You don’t want to send your Subscribers the same email twice!)

If you do not see your Broadcast send within an hour, please contact support and we can look into what might be the culprit.

NOTE: If you’re sending an A/B test, our testing window is 4 hours. This will keep the Broadcast in a processing status until after the 4 hours is up.

How are Broadcasts ordered?

Broadcasts are ordered by the date they were created. This is not necessarily the date they were sent, scheduled, or published to the web.

Find out more about Broadcast reporting in the next article! 👇

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