Managing Your Account

Account Info, Terms & Conditions, Billing, Data Security, & GDPR

28 articles in this collection
Written by Nathan Barry, Haley Chamberlain, Ben and 4 others

Managing your Creator Profile in ConvertKit

Learn how to customize your ConvertKit Creator Profile’s posts, links, and more before you share it with the world.

Written by Siew Ann Tan
Updated over a week ago

How to navigate your account using Quick Find

Get shortcuts to your most commonly visited ConvertKit pages

Written by Catherine
Updated over a week ago

Managing subscriber preferences in ConvertKit: best practices

Learn our recommended best practices for tailoring emails to your subscribers’ preferences.

Written by Siew Ann Tan
Updated over a week ago

Upgrade To Creator Pro

How to upgrade your account to the new Creator Pro!

Written by Haley Chamberlain
Updated over a week ago

Account notifications and summary

Here's how to receive notifications when you get a new subscriber or make a sale

Written by Catherine
Updated over a week ago

How to Set Your Profile Picture

How to set your profile picture within ConvertKit as well as the sender picture in subscriber inboxes (where supported).

Written by Ben
Updated over a week ago

Why is my sending email address pending?

You'll need to confirm a sending ('from') address before you can send emails via ConvertKit. Here's what to do if you're having trouble!

Written by Akos Szarka
Updated over a week ago

How to reset your password in ConvertKit

Forgot your password? Here's how to get a new one.

Written by Catherine
Updated over a week ago

Invite your team

Invite and manage all of your team members in one account. (Creator Pro)

Written by Haley Chamberlain
Updated over a week ago

Account domains vs. custom domains

The difference between account domains and custom domains, plus when and how to use one or the other.

Written by Ben
Updated over a week ago

Managing Your Community Notifications & Email Preferences

How to easily adjust which notifications you receive from the ConvertKit Community.

Written by Ben
Updated over a week ago

CCPA:The California Consumer Privacy Act

What you need to know about California residents' rights to privacy.

Written by Haley Chamberlain
Updated over a week ago

How to Add a Team Member to Your ConvertKit Account

How to add your team members to your ConvertKit account.

Written by Catherine
Updated over a week ago

Alternatives for your physical address

Don't know what address to use in your account? You have options!

Written by Haley Chamberlain
Updated over a week ago

What type of affiliate marketing is and isn’t allowed at ConvertKit?

Some types of affiliate marketing are allowed at ConvertKit, while others are not. This article will help explain the difference.

Written by Akos Szarka
Updated over a week ago

GDPR Workshop + Q&A

Here is a LIVE GDPR workshop with Nathan and Q&A!

Written by Nathan Barry
Updated over a week ago

GDPR FAQ

A resource for GDPR questions.

Written by Haley Chamberlain
Updated over a week ago

Compliance with GDPR

GDPR and what we offer to help you stay compliant.

Written by Haley Chamberlain
Updated over a week ago

Account Approval

Why do I need to get my account approved?

What our approval process is and why we require it.

Written by Renee Pepmiller
Updated over a week ago

Acceptable Use Policy

See what is acceptable and appropriate for the use of ConvertKit.

Written by Renee Pepmiller
Updated over a week ago

Can I use one ConvertKit account for multiple domains or businesses?

Considerations for utilizing one ConvertKit account for multiple sites or blogs

Written by Haley Chamberlain
Updated over a week ago

Billing

Account Billing Information FAQ

How to add your billing information to your ConvertKit account (& FAQs)

Written by Catherine
Updated over a week ago

Billing at ConvertKit

What you can expect to see on your bill and why.

Written by Renee Pepmiller
Updated over a week ago

I need help understanding my receipt.

An overview of what you can expect to see on your receipt from ConvertKit.

Written by Renee Pepmiller
Updated over a week ago

Account Upgrade | Downgrade FAQs

Learn how billing works, how to manage your lists, and what is automatic vs. what is not.

Written by Haley Chamberlain
Updated over a week ago

Data Security

Authenticate your device when logging into ConvertKit

Grant permission for your device to access your ConvertKit account.

Written by Siew Ann Tan
Updated over a week ago

ConvertKit Data Backups

How we handle data and what that means for you!

Written by Haley Chamberlain
Updated over a week ago

How to Enable 2-Factor Authentication for Your ConvertKit Account

Secure your ConvertKit account with 2-Factor Authentication.

Written by Ben
Updated over a week ago