ConvertKit

Account Info, Terms & Conditions, Billing, Data Security, & GDPR

Managing Your Account 

Here's how to receive notifications when you get a new subscriber or make a sale

Account notifications and summary

Need to change the time zone for your emails? Here’s how to do it.

How to change time zones in your account

Don't know what address to use in your account? You have options!

Alternatives for your physical address

How to add your team members to your ConvertKit account.

How to Add a Team Member to Your ConvertKit Account

Invite and manage all of your team members in one account. (Creator Pro)

Invite your team

Forgot your password? Here's how to get a new one.

How to reset your password in ConvertKit

You'll need to confirm a sending ('from') address before you can send emails via ConvertKit. Here's what to do if you're having trouble!

Why is my sending email address pending?

How to set your profile picture within ConvertKit as well as the sender picture in subscriber inboxes (where supported).

How to Set Your Profile Picture

How to easily adjust which notifications you receive from the ConvertKit Community.

Managing Your Community Notifications & Email Preferences

The difference between account domains and custom domains, plus when and how to use one or the other.

Account domains vs. custom domains

Learn keyboard shortcuts to your most commonly visited ConvertKit pages

Quick Find: How to navigate your account using keyboard shortcuts

Learn how to set up a custom domain in ConvertKit and validate it for use.

How to set up a custom domain in ConvertKit

Account Settings

GDPR and what we offer to help you stay compliant.

Compliance with GDPR

Here is a LIVE GDPR workshop with Nathan and Q&A!

GDPR Workshop + Q&A

GDPR FAQ

What you need to know about California residents' rights to privacy.

CCPA:The California Consumer Privacy Act

GDPR and Privacy

See what is acceptable and appropriate for the use of ConvertKit.

Acceptable Use Policy

What our approval process is and why we require it.

Why do I need to get my account approved?

Considerations for utilizing one ConvertKit account for multiple sites or blogs

Can I use one ConvertKit account for multiple domains or businesses?

Some types of affiliate marketing are allowed at ConvertKit, while others are not. This article will help explain the difference.

What type of affiliate marketing is and isn’t allowed at ConvertKit?

Account Approval

What you can expect to see on your bill and why.

Billing at ConvertKit

Learn how billing works, how to manage your lists, and what is automatic vs. what isn't.

Account Upgrade | Downgrade FAQs

An overview of what you can expect to see on your receipt from ConvertKit.

I need help understanding my receipt

How to add your billing information to your ConvertKit account (& FAQs)

Account Billing Information FAQ

How to upgrade your account to the Creator Pro plan!

Upgrade to Creator Pro

Billing 

How we handle data and what that means for you!

ConvertKit Data Backups

Secure your ConvertKit account with multi-factor authentication.

How to enable multi-factor authentication for your ConvertKit account

Grant permission for your device to access your ConvertKit account.

Authenticate your device when logging into ConvertKit

How our new CAPTCHA will help you

Find out more about CAPTCHA, your options, and troubleshoot issues with your integrations.