Troubleshooting

Steps to take if something's not working properly

29 articles

Written by Ben, Miguel and Steven

Troubleshooting: Custom Domain Not Verifying

If your custom domain is showing as unverified after adding the DNS records to your host provider, here's what to check for.

Written by Ben. Updated over a week ago

Testing for Conflicts on WordPress

How to determine if other plugins or themes on your WordPress site are conflicting with ConvertKit's WordPress plugins.

Written by Miguel. Updated over a week ago

Troubleshooting: incentive email not sending

What to look for if your opt-in's incentive (confirmation) email isn't being delivered to you or your subscribers.

Written by Ben. Updated over a week ago

Troubleshooting: Syntax Errors

If you're seeing a syntax or merge tag error message in your broadcast or sequence, here's how to resolve it.

Written by Ben. Updated over a week ago

Troubleshooting: Form Styling

CSS snippets to help override common styling conflicts on forms.

Written by Ben. Updated over a week ago

Troubleshooting: Disabled Automation Rules

What to check if an automation rule in your account is disabled and you can't enable it.

Written by Ben. Updated over a week ago

Troubleshooting: importing subscribers (post-import)

Explanations and resolutions for issues that occur after your subscriber import is complete, such as reporting discrepancies or delays.

Written by Ben. Updated over a week ago

Troubleshooting: Incentive Email Links

Common issues that can prevent your subscribers from being able to access the URL linked from your incentive email, and how to resolve them.

Written by Ben. Updated over a week ago

How to Troubleshoot CSV Export Errors

Get your Subscribers exported correctly, and fixes on common issues.

Written by Ben. Updated over a week ago

Troubleshooting: Incentive Downloads

How to resolve common incentive download issues.

Written by Ben. Updated over a week ago

Wordpress: General Troubleshooting

Help with tips for troubleshooting the ConvertKit WordPress Plugin

Written by Steven. Updated over a week ago

Genesis Enews: Troubleshooting

Troubleshooting tips for your Genesis Enews Form

Written by Steven. Updated over a week ago

Troubleshooting: Forms Not Displaying (Modals, Slide ins, & Sticky Bars)

Common issues & resolutions for why your modal, slide-in, or sticky bar form may not be displaying once embedded on your website.

Written by Ben. Updated over a week ago

Stripe Integration: Troubleshooting

Helping you solve for some common issues within the ConvertKit Stripe Integration

Written by Steven. Updated this week

Troubleshooting: Subscribers Waiting in a Visual Automation

Here's what to check if your subscribers are waiting in an automation.

Written by Ben. Updated over a week ago

Wix: Troubleshooting

Troubleshooting tips for using ConvertKit + Wix

Written by Steven. Updated over a week ago

Troubleshooting: Forms Not Displaying (General)

If your ConvertKit form isn't displaying once embedded on your website, here are the first things to check for in its settings.

Written by Ben. Updated over a week ago

Troubleshooting: Form & Landing Page Image Cropping

How to resolve issues with images getting cut off or cropped once uploaded and/or when viewed on particular screen sizes.

Written by Ben. Updated over a week ago

Gumroad: Troubleshooting

Here are a few tips for your Gumroad + ConvertKit integration!

Written by Steven. Updated over a week ago

Troubleshooting: HTML Email Templates

How to resolve common issues with custom email templates built using our HTML editor.

Written by Ben. Updated over a week ago

Samcart Integration: Troubleshooting

A few tips for your integration with ConvertKit & Samcart!

Written by Steven. Updated over a week ago

Gravity Form: Troubleshooting

Here are a few tips for solving your questions with ConvertKit & Gravity Form!

Written by Steven. Updated over a week ago

Troubleshooting: importing subscribers (pre-import)

Common issues that cause errors when attempting to import or upload a CSV of subscribers, and how to resolve them.

Written by Ben. Updated over a week ago

Teachable: Troubleshooting

Here are common Teachable troubleshooting tips we recommend if you're experiencing one of these issues!

Written by Steven. Updated over a week ago

Troubleshooting: Subscriber Didn't Receive a Broadcast

If one or more of your subscribers didn't receive your broadcast email as expected, here's what to look for.

Written by Ben. Updated over a week ago

Squarespace: Troubleshooting

Below are some common troubleshooting tips for ConvertKit and Squarespace!

Written by Steven. Updated over a week ago

Leadpages: Troubleshooting

If your setup with Leadpages isn't working, here are a few helpful things we recommend!

Written by Steven. Updated over a week ago

Sequence: Common Troubleshooting Steps

How to troubleshoot common Sequence sending issues in ConvertKit

Written by Steven. Updated over a week ago

WordPress: 404 Error

WordPress 404 errors and how to get rid of them.

Written by Steven. Updated over a week ago