Troubleshooting
Steps to take if something's not working properly
29 articles

Written by Ben, Miguel and Steven


Troubleshooting: Custom Domain Not Verifying
If your custom domain is showing as unverified after adding the DNS records to your host provider, here's what to check for.
Written by Ben. Updated over a week ago
Testing for Conflicts on WordPress
How to determine if other plugins or themes on your WordPress site are conflicting with ConvertKit's WordPress plugins.Written by Miguel. Updated over a week ago
Troubleshooting: incentive email not sending
What to look for if your opt-in's incentive (confirmation) email isn't being delivered to you or your subscribers.
Written by Ben. Updated over a week ago
Troubleshooting: Syntax Errors
If you're seeing a syntax or merge tag error message in your broadcast or sequence, here's how to resolve it.
Written by Ben. Updated over a week ago
Troubleshooting: Form Styling
CSS snippets to help override common styling conflicts on forms.
Written by Ben. Updated over a week ago
Troubleshooting: Disabled Automation Rules
What to check if an automation rule in your account is disabled and you can't enable it.
Written by Ben. Updated over a week ago
Troubleshooting: importing subscribers (post-import)
Explanations and resolutions for issues that occur after your subscriber import is complete, such as reporting discrepancies or delays.
Written by Ben. Updated over a week ago
Troubleshooting: Incentive Email Links
Common issues that can prevent your subscribers from being able to access the URL linked from your incentive email, and how to resolve them.
Written by Ben. Updated over a week ago
How to Troubleshoot CSV Export Errors
Get your Subscribers exported correctly, and fixes on common issues.
Written by Ben. Updated over a week ago
Troubleshooting: Incentive Downloads
How to resolve common incentive download issues.
Written by Ben. Updated over a week ago
Wordpress: General Troubleshooting
Help with tips for troubleshooting the ConvertKit WordPress Plugin
Written by Steven. Updated over a week ago
Genesis Enews: Troubleshooting
Troubleshooting tips for your Genesis Enews Form
Written by Steven. Updated over a week ago
Troubleshooting: Forms Not Displaying (Modals, Slide ins, & Sticky Bars)
Common issues & resolutions for why your modal, slide-in, or sticky bar form may not be displaying once embedded on your website.
Written by Ben. Updated over a week ago
Stripe Integration: Troubleshooting
Helping you solve for some common issues within the ConvertKit Stripe Integration
Written by Steven. Updated this week
Troubleshooting: Subscribers Waiting in a Visual Automation
Here's what to check if your subscribers are waiting in an automation.
Written by Ben. Updated over a week ago
Wix: Troubleshooting
Troubleshooting tips for using ConvertKit + Wix
Written by Steven. Updated over a week ago
Troubleshooting: Forms Not Displaying (General)
If your ConvertKit form isn't displaying once embedded on your website, here are the first things to check for in its settings.
Written by Ben. Updated over a week ago
Troubleshooting: Form & Landing Page Image Cropping
How to resolve issues with images getting cut off or cropped once uploaded and/or when viewed on particular screen sizes.
Written by Ben. Updated over a week ago
Gumroad: Troubleshooting
Here are a few tips for your Gumroad + ConvertKit integration!
Written by Steven. Updated over a week ago
Troubleshooting: HTML Email Templates
How to resolve common issues with custom email templates built using our HTML editor.
Written by Ben. Updated over a week ago
Samcart Integration: Troubleshooting
A few tips for your integration with ConvertKit & Samcart!
Written by Steven. Updated over a week ago
Gravity Form: Troubleshooting
Here are a few tips for solving your questions with ConvertKit & Gravity Form!
Written by Steven. Updated over a week ago
Troubleshooting: importing subscribers (pre-import)
Common issues that cause errors when attempting to import or upload a CSV of subscribers, and how to resolve them.
Written by Ben. Updated over a week ago
Teachable: Troubleshooting
Here are common Teachable troubleshooting tips we recommend if you're experiencing one of these issues!
Written by Steven. Updated over a week ago
Troubleshooting: Subscriber Didn't Receive a Broadcast
If one or more of your subscribers didn't receive your broadcast email as expected, here's what to look for.
Written by Ben. Updated over a week ago
Squarespace: Troubleshooting
Below are some common troubleshooting tips for ConvertKit and Squarespace!
Written by Steven. Updated over a week ago
Leadpages: Troubleshooting
If your setup with Leadpages isn't working, here are a few helpful things we recommend!
Written by Steven. Updated over a week ago
Sequence: Common Troubleshooting Steps
How to troubleshoot common Sequence sending issues in ConvertKit
Written by Steven. Updated over a week ago
WordPress: 404 Error
WordPress 404 errors and how to get rid of them.
Written by Steven. Updated over a week ago