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Updating your ConvertKit multi-factor authentication settings
Updating your ConvertKit multi-factor authentication settings
Steps to take to ensure uninterrupted account access after May 1, 2023.
Updated over a week ago

Take action by May 1, 2023, to avoid losing access to your ConvertKit account

We use Twilio's Authy API service to send verification codes if you've set up multi-factor authentication for your ConvertKit account logins. With Twilio replacing its Authy API service with a new Verify API one, however, the Authy API will stop working after May 1, 2023.

This means any verification codes you generate using your existing multi-factor authentication settings after this date will not work, and you risk not being able to access your account.

To continue keeping your account secure, we have upgraded our multi-factor authentication system to use Twilio's Verify API. However, you will also need to update your multi-factor authentication settings by May 1, 2023.

Here's how you can do so.

NOTE: The Authy API is not the same as the Authy authenticator app you may have on your phone. If you have been authenticating your logins with the Authy app, you may continue doing so after May 1, 2023, as long as you've updated your multi-factor authentication settings.

How to update your multi-factor authentication settings in ConvertKit

Log into your ConvertKit account. Click your account name at the top right of the navigation to go to the Settings page.

Scroll down to the Multi-Factor Authentication section, then set up multi-factor authentication for your account again using one or both of these options:

Setting up your authenticator app

When you enable the Authenticator app option, a QR code will appear for you to scan with your authenticator app.

If you've been authenticating your logins with the Authy app, you can continue to use it here. As mentioned, it's the Authy API that's going away, not the Authy app!

Otherwise, Google Authenticator and 1Password are also good authenticator app options.

So open your authenticator app and add a new account to it, then scan the QR code provided. Alternatively, copy/paste the text code below the QR code into your app.

Follow the rest of your authenticator app's instructions to finish setting up the account. In the Authy app, for example, you'd give your account a nickname and then save your settings.

Your authenticator app will display a verification code. Type this verification code into the multi-factor authentication settings window in ConvertKit and click the Enable Verification button to complete setup.

IMPORTANT: Once you've set up your new authentication app account, the verification codes from any authenticator app account you've previously set up for your ConvertKit logins will stop working. You can safely delete this old account as it's no longer needed.

Setting up your authentication SMSes

If you've selected the SMS authentication option, enter your mobile number and country code into the window that pops up.

We'll SMS a verification code to the mobile number you've provided. Key this code into the multi-factor authentication settings window, and click the Enable Authentication button to complete setup.

Frequently asked questions

Can I enable both the authenticator app and SMS verification options?

Yes, you can!

In this case, we'll ask for your authenticator app's verification code when you log in. However, you'll also have the option of requesting an SMS verification code if you'd prefer.

What happens if I don't update my multi-factor authentication settings by May 1, 2023?

We will automatically attempt to set up SMS authentication if you had previously provided a mobile number for multi-factor authentication.

If this setup is successful, we'll SMS you a verification code whenever you try to log into your account after May 1, 2023.

Once you've logged into your ConvertKit account, you can also visit the Settings page to set up multi-factor authentication again.

IMPORTANT: We strongly recommend taking action before May 1 if you no longer have access to the mobile number that's tied to your multi-factor authentication settings. Otherwise, you may get locked out of your account.

What can I do if I get locked out of my account?

If you are unable to access your account, email our support team at [email protected]. They will verify your identity and help restore your account access.

Our team will never ask for your password or verification codes.

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