Issues with one WordPress plugin are often caused by issues in other plugins or themes on the same site. The following steps will help to confirm if such conflicts are happening or not.
First things first, however.
Step 0: Back Up Your Site
The following steps will not cause damage to your site or its data, as you are simply activating and deactivating themes and plugins. It is wise however to always back up your site before debugging, out of an abundance of caution.
We do not recommend proceeding with the rest of the steps unless you have a backup of your site.
Ready to run a few simple tests?
Let's do it.
Step 1: Activate a Default Theme
Once you've backed up your site, it's time to activate a default WordPress theme. These are the free themes included by default with most WordPress installations, with names like Twenty Twenty, Twenty Nineteen, Twenty Seventeen, etc.
If you don't have one installed on your site, you can download them for free on WordPress.org and install them manually.
First, activate the default theme. Then, go to Settings > Permalinks in your wp-admin, and click "Save Changes" without actually changing anything. It sounds funny, but this will refresh the permalinks on your site, which will be important for debugging.
Now try to recreate the issue that brought you here in the first place.
Does the issue persist when the default theme is active?
If yes, proceed to Step 2.
If it does not persist, then the theme you had active before switching to the default theme is likely the cause of the issue!
Step 2: Testing Plugins
If the issue persists when the default theme is active, leave the default theme active.
Go to the Plugins in your wp-admin, and deactivate one of your plugins that is not ConvertKit (or ConvertKit for WooCommerce, etc.)
Next, do the "refresh permalinks" step, just like before, after activating the default theme.
Now try to recreate the issue. If the issue is still persisting at this point, repeat steps 1-4 above until you have gone through the entire list of plugins within your wp-admin. Make sure to keep each plugin deactivated as you go.
If the issue does not persist:
- Leave the plugin deactivated.
- Re-activate your original theme.
- Try recreating the issue that brought you to this article and note what you find.
Step 3: Next Steps
If you have confirmed that your theme is causing the issue:
- Contact the theme's support team for assistance.
If you have confirmed that a plugin other than a ConvertKit WordPress plugin is causing the issue:
- Contact that plugin's support team for assistance.
If the issue persists when default theme is active, and the only plugins active are the ConvertKit WordPress plugin (or in the case of the ConvertKit for WooCommerce plugin, just ConvertKit for WooCommerce and WooCommerce):
- Please contact our support team for further assistance, and mention that you did these exact steps.