Our integration with Stripe makes a lot of things easier. Here are a few tips in case things are currently not so easy:
Stripe Integration Not Connecting
For trouble connecting the Stripe integration, when you get to the step where the spinning circle comes up, there is a pop-up that will ask you to sign into Stripe. If you're not seeing a pop-up, it's possible your browser is blocking it. You may need to enable this on your browser for our site.
Purchases Not Showing Up Under Visual Automations
For purchases to show up under Visual Automation, after connecting the integration, at least one purchase must be made before the option is available.
A test purchase works well here.
Stripe Purchase Missing
The current Stripe integration will only pull in certain purchases and not others. For example, Stripe will pull in one-time purchases but not subscriptions.
So, if your Subscriber has made a purchase and you don't see the purchase reflected through the integration, this might be the reason. We have plans to build out the Stripe integration further, in the future!
The Amount of Purchase is Incorrect, or Duplicate Purchases are Showing
These might be bug related and if you encounter this, let us know. We'd be happy to investigate!