ConvertKit Support

Need help with your ConvertKit account? We're here for it.

Updated over a week ago

We want your experience with us to be excellent in every way.

We have put together a support system that's here to quickly answer your questions and get you back to doing what you do best--creating and sharing your work with the world.

We understand that everyone has a preference for how they like to find answers, ask questions, and receive help.

Find the help you need fast, with our team, using these options!

The Community

Find help and support quickly in the ConvertKit Community by visiting our community Help Forum.

New questions are asked and answered each day, which means the answer you need might already exist! You can perform a simple search to find the answer you're looking for.

If you don't find the answer by searching, you can simply click into the Help Forum from the top navigation bar, and ask your question. Someone will jump in to help!

The Knowledge Base

Imagine having the answers you need as a creator right at your fingertips.

You do!

Our knowledge base contains every bit of information you need in order to successfully use ConvertKit to grow your list and engage your audience. And? We're updating it all the time.

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A good mix of written and video content makes learning the ropes easy and straightforward. We add to our knowledge base weekly, so youโ€™ll always have just what you need to get things done.

Send us a message

You can find the message icon in the lower right corner of the community, and from directly within the app.

By clicking on the message icon, you can easily send us a quick message.

For bonus points, you can include the following in your message to us:

  • Any applicable screenshots

  • Name(s) of form(s), email(s), landing page(s), or automation(s) affected

  • Any additional steps you've tried

A few more details

We are happy to talk to you in whichever way works best for you! No matter which route you take, we are here to help--eagerly waiting to support you on your journey as a creator.

Our response will be sent to the email address that you used to register your ConvertKit account. If you have to leave, our response will likely be waiting for you when you return. So no worries if you need to step away.

If you need our response to be sent to a different email address, please let us know!

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