Troubleshooting Subscribers Waiting in a Visual Automation

Why are my subscribers stuck? 

Sound familiar? Read on.

 Whenever you see waiting subscribers in a Visual Automation, it means that they have completed the previous step, and there is something keeping them from entering into the next step yet.

Not all conditions for that next step have been met for them to be able to proceed. So let's take a look at why they are waiting!

Common Reasons for Subscribers Waiting

1
Automation is currently Paused and not set to Live yet.

Toggle Live in the top right corner of your Automation to get those subscribers enter the next step.
Once you toggle the Automation to live, then the subscribers who are waiting will move forward.

2

Subscribers are waiting because the next step is a Sequence that still has  Drafted emails.

Only Published emails go out to subscribers.
While your emails are still in Draft at this point, take this time to make sure your delays are setup how you want them before you set the emails to Published. Once you publish the emails, the subscribers will be added to the first email.

3

The first email might be a multi-hour (or multi-day delay) that need to pass first.

Keep in mind that people don't get added to Drafted emails, only Published emails. As soon as someone gets added to a Published email, they will wait the amount of time that is on the "When to Send" setting.

4

Subscribers are waiting because the next step is an Event step (red) and not an Action step (green).

Subscribers only move to Event steps when meeting the requirements for that step. Learn more about Events here.

Note: If your Automation is Live, the next step is an action step that is ready for them, then it could likely just be a timing issue. The ConvertKit App updates itself in terms of numbers, stats, and reports on a half-hour basis to reflect numbers correctly. So, it's not quite real time.

Give it a little time

Check back in your Automation a bit later, if you have confirmed you checked everything on that list above. They should move forward shortly! Otherwise, reach out to us and we'll be happy to take a look!

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