Subscribers Type Defined

What’s the point of sending emails if they aren’t reaching your readers?

Deliverability is incredibly important for professional bloggers. 

We make it a high priority at ConvertKit to understand and support the best deliverability possible. Here are a few terms you might see in the Subscribers page that are handy to know more about when managing your email list.

In this Article

Confirmed

Unconfirmed

Cancelled

Complained

Dropped

Bounced

Cold

Confirmed

Subscribers who either confirmed their email or were automatically confirmed when they put their information in your form.

Unconfirmed

If you require confirmation (double opt-in) and a subscriber doesn't respond to your confirmation email, they are Unconfirmed. 

Note: We don't offer an option to re-send the confirmation email to your Unconfirmed Subscribers. To learn why, click here.

Cancelled

Subscribers who have unsubscribed. They don't count against your list total for billing purposes but they do remain inside your account for your own records. These subscribers can always re-subscribe to get back on your list.

Complained

Subscribers marked as complained have indicated that they believe your emails are SPAM. These reports are sent back to us from your subscriber's ISP when they click the SPAM button or if your emails are sent to the SPAM folder. Reasons for this varies per email provider, so there aren't specific reasons we can provide as to why you've been marked as SPAM by the ISP.

The best thing you can do is check the content of your email. There are all kinds of words and phrases that will trigger spam filters. These services will check the spam score of your email content:

If your email scores poorly, change your content and follow the advice. If it passes just fine, get in touch with our support team and we’ll take a look.

Bounced

While there are a number of reasons why a subscriber would show up as Bounced in your account, this ultimately means our mailing servers tried several times to send the email to their inbox without success.

Learn more about this status and common causes here:  Why is my subscriber showing as bounced?

Cold

Any subscriber who hasn’t opened or clicked an email in the last 90 days. 

For subscribers who have been active for fewer than 90 days, we define cold subscribers as anyone who hasn't opened or clicked an email in 30 days. 

Note: Because open rates are calculated based on displaying images or clicking a link, someone could have read your email without triggering an open. More on Cold Subscribers can be found here.

Dropped

There are a few reasons for a dropped status:

  1. Our system receives a 'bounce' from the email
  2. The subscriber manually marks your email as SPAM
  3. Your emails get blacklisted by an ISP for some reason
  4. The email address is just plain invalid (i.e. somebody typed it in wrong on the optin form)

You are able to reach out by personal email to a subscriber who might be experiencing this type of deliverability trouble. 

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