As you set up Paid Recommendations in the Creator Network, you may encounter some error messages if there is an issue with the setup process.
Here's a list of error messages you may see and what you can do about them:
"We couldn't connect your SparkLoop account"
We're having trouble connecting your SparkLoop and ConvertKit accounts.
Click the Go to SparkLoop button to try connecting your SparkLoop account again.
If this doesn't work, drop our support team a message using the in-app messenger and we'll look into the matter.
"Finish setting up your SparkLoop account"
It looks like there are still some things you need to do before your SparkLoop account creation is complete. These could be:
Providing SparkLoop with your ConvertKit API key and API secret
Adding your newsletter to SparkLoop
Connecting SparkLoop with your Stripe account for receiving referral payments
Click the Go to SparkLoop button to resume the account creation process.
When you've finished creating your account, SparkLoop will review your account. Your account status will be marked as "Pending approval" in the meantime.
"Your account is pending approval"
(Alternatively: "Your SparkLoop account is pending")
After you create your SparkLoop account, the platform will need to approve it.
Approvals are usually granted within 24 hours of account creation (excluding weekends). You'll get an email from SparkLoop when it has approved your account.
In the meantime, sit tight!
You can also email SparkLoop at [email protected] if the review process is taking longer than expected.
"Your account was declined"
SparkLoop has declined to approve your account at this time.
Reach out to the SparkLoop team at [email protected] if you think this may have been an error.
Still having trouble with Paid Recommendations? Get in touch with our support team using the in-app messenger and we'll be happy to help!