How to get support

Customer Support

Help Is Just A Click Away

As part of the ConvertKit Family, you are welcome to all of the support that we have to offer. We’re glad you’re here, and we’d love to hear from you! Keep reading to find out how to reach us.

Email Support 

Like all good writers, (yourself included), we love to communicate through the written word, so don’t be shy. Stuck and can’t seem to find the answer? Send an email to or We will respond as fast as we can!

(Usual wait period is less than 24 hours) Dedicated Support Hours: 6am-6pm, Monday-Friday

ConvertKit On Twitter 

Need answers fast, but don’t have time to send an email? Tweet us! We’ll help get your questions answered in 140 characters, or less. Want to just say hi? You can do that too!

Find us on Twitter!

The ConvertKit Knowledge Base 

Here is where you can dig in to find just what your ConvertKit account can do for you. We have included lots of short tutorials, screenshots, and step-by-step guides to help walk you through every step of your account!

Want to dive in, but not sure where to begin? Check out our Getting Started Guide

ConvertKit On Facebook 

You read that right- we even have a Facebook group! This is a great place to meet other ConvertKit converts, chat with experts, and ask lots of questions. There is a quick request for approval, and we’d love it if you’d join us!

Check out the community!

Still need help? Contact Us Contact Us