How To Get Support

Help Is Just A Click Away

Looking for HELP? Even blogging super heroes, like yourself, need a hand once in a while. Look no further, because we’ve got you covered! We are thrilled to have you with us, and would like to share with you the easiest ways to access help through our multiple online support systems. Ready to get started? 

SET UP CHECKLIST + VIDEO TUTORIALS + FREE GIFT! 

Get this party started by getting acquainted with your account with our  Set Up Checklist! Our video tutorials will visually walk you through your new account. Visit the 0% in the top upper right area of your account for the complete 101 tutorials. In this section, you’ll be able to view videos, read documentation, submit a ticket, join the online Slack Community, and get rewarded with a FREE GIFT. 

Now for a few ways to stay in touch! 

We love community, and we want you to be a part of ours! Here are a few ways that you can stay in touch with us, get help with tricky questions, and meet others like yourself, on the journey to earning a living online

DIRECT MESSAGE 

Contact us on every page, within your own account, with just a click of a button! Send a direct message into help support, attach a file, and access more tutorials to answer your questions.

EMAIL SUPPORT 

Your email link is also located on every page, within your own account, to reach us directly! You can also utilize help@convertkit.com or support@convertkit.com. We offer help support 7 days a week / 6am - 6pm.

FACEBOOK 

We have a  Facebook page, as well as a  private group! We offer this online resource to have our customers access more help support, and connect with other community members online. Welcome to the ConvertKit Family! It's also another great place to keep up on upcoming events! 

SLACK 

Psst. This one's our favorite. 

Collaboration, instant feedback, and building relationships is what the  Slack ConvertKit Community is all about! Search, read through threads, or connect with your fellow community members on a specific topic. Receive help across various channels, from other ConvertKit users, as well as our entire support team. The gang's all here! 

TWITTER 

Yep, we  Tweet! All of our ConvertKit knowledge, in 140 characters, or less. Ask questions, share your knowledge, and tune in to to our knowledgeable ConvertKit tips and tricks! 

Have you joined our Slack Community yet? Jump in today and don't miss out on live updates!

Still need help? Contact Us Contact Us